Warranty

How do I obtain service under Halogen's warranty

To obtain servicing under this warranty, you must notify Halogen. Call Halogen's Technical Support Department at 1-800-705-4819 or e-mail at support@HalogenPC.com. You can alternatively post your problem on Halogen's Forum under the Support Section, where a moderator will assist you.

Halogen's Technical Support Department will assist and attempt to diagnose your problem over the telephone. If the problem remains unresolved, Halogen will decide on the best course of action based on the specifics of the particular circumstances.

Halogen shall be allowed a reasonable length of time and a reasonable number of attempts to repair/replace or otherwise correct defective hardware.

To return your Halogen system, you must obtain a Return Merchandise Authorization Number (RMA#) by calling or contacting Halogen's Technical Support Department at the contact information above. You will need to provide the invoice number, item description and serial number(s). The returned hardware must include the RMA# and all accessories. To return your Halogen PC System, you are required to ship the System in ALL original packaging. Failure to do so, voids the warranty in transit.

All sales on software items are final. Any computer system, hardware, component or likewise sent to Halogen with out a valid RMA number, will be returned to sender unopened, at senders cost.

Technical Support

What kind of Technical support do I get with my Halogen Computer?

Halogen Performance Computing LLC at it sole discretion shall provide free telephone technical support for the Lifetime of your system for the following.

• Problems arising from the use of your original unmodified operating system
• Problems arising from the use of your original unmodified hardware

Call 1-800-705-4819 to contact Halogen PC's Technical Support Staff.

Online help is available through the following messaging clients:
	AIM, MSN, Yahoo Messanger: HalogenPC
	ICQ: 380102260
	Jabber:

Technical support is not liable to provide support for any software not installed by Halogen Performance Computing LLC, or problems arising from the use thereof.

Technical support can not provide support for any hardware not installed by Halogen Performance Computing LLC or problems arising from the use thereof.

What will Halogen's warranty cover?

Halogen warrants that your HalogenPC System will be free of defects in materials ("Materials") and workmanship ("Workmanship") for the applicable limited warranty ("Warranty") period specified by purchaser.

Materials covered under Warranty specified below:

• Any defects in third party components such as: CPUs, graphics cards, motherboard, memory (RAM), sound cards, hard drives, or optical drives included in your HalogenPC System.
• Defects in Halogen's haloVIS™ LCD functionality. Support for Halogen's haloVIS™ LCD is found under the haloVIS Section of Halogen's Forum.
• Defects in Halogen's haloFLO™ proprietary liquid-cooling system.
• Any problems arising from Halogen's Custom Chassis.

Workmanship covered under Warranty is defined below:

• Improper installation or configuration of components by Halogen.
• Defects in paint or finishes not caused by physical damage.

During the applicable limited warranty period, if a covered product is proven to be defective in Materials or Workmanship, Halogen will, at its sole discretion: (a) replace or repair the defective component; or (b) replace the product with a comparable product. The replacement parts will be comparable in function and performance to the original part or product and warranted for the remainder of the applicable limited warranty period. Any defective hardware that has been replaced or removed becomes property of Halogen.

The purchaser will not be charged for parts or labor for services obtained under this Warranty. Upgrades or additional costs incurred by the request of the purchaser while a HalogenPC System is in the possession of Halogen are NOT covered under this Warranty.

Should your HalogenPC System require servicing under the applicable limited warranty period, the repair will not extend the term of the system under Warranty. If we determine that the problem with your HalogenPC System is not covered by the limited product warranty, we will provide you with alternative solutions.

This Warranty DOES NOT cover:

• The routine replacement of parts due to normal wear and tear. This includes but is not limited to paint finish (beyond initial delivery of your HalogenPC System), and peripherals.
• Software, including the operating system, drivers, and any other software that is installed on a system sold by Halogen, or any damage caused as a result of such installed software.
• Damages caused as a result of an option, setting, or component chosen by the customer against Halogen's expressed recommendations.
• Damage caused by improper maintenance or lack of maintenance, such as neglecting to maintain cooling systems that require maintenance, or failures caused by dust, dirt, smoke, or any other environmental conditions.
• Defects in paint, polishing, or other aesthetic properties beyond the initial delivery of the HalogenPC System.
• Any defect or damage to the hardware attributable in whole or in part by improper use, abuse, improper handling, installation, maintenance, repair by any person other than an official authorized Halogen service technician, or the installation of unapproved parts.
• Data retention, storage or availability of Data. In addition, this warranty does not cover any defect or damage to your Halogen system attributable in whole or in part to accident, unauthorized modifications, attachments or peripherals and damage caused by lightning, power surge, brown-out, water damage, or to connection to a power source having a different rating than that specified in the your power supply, and motherboard manual.

This warranty also does not cover damage to your Halogen system attributable in whole or in part to: natural disasters, Acts of terrorism, Acts of vandalism (be it Electronic, or physical) or Acts of God.

Exclusion of Warranty

HALOGEN DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. HALOGEN 'S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT WILL BE THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

EXTENDED WARRANTY

You may choose, at additional cost to upgrade the Standard Warranty on your Halogen system to Halogen's Extended Warranty. Contact Halogen for details. Halogen's Extended Warranty is already applicable to select Halogen systems. Halogen's Extended Warranty warrants that your Halogen system is free of defects in workmanship and materials for 3 years (36 months) from the date of delivery. Halogen's 3 year Extended Plan incorporates all other terms and exclusions of liability of Halogen's Standard Warranty.

What happens if I need to return anything to Halogen?

If instructed to send your Computer, components, hardware or any item to Halogen you will be generated a Return to Manufacture Authorization number (RMA). You must clearly mark your RMA number on any return packaging, and follow any additional shipping information Halogen PC provides. Any item sent to Halogen with out a valid RMA number will be retuned unopened at senders cost. You must return components, Computers and individual components in there original packaging, if you are unable to do so, this may void some or all of any warranties you have with Halogen.

Items shipped to Halogen must be insured for the full value of the item, any damage to items in shipping, must be preceded with a UPS claim, items not sent by UPS may delay any or all repair work. As well as potentially result in a charge to your account for the value of the item.

What is a Return to Manufacture Authorization or Return Merchandise Authorization?

Should you ever need to send any system, component, hardware or item, to Halogen computers. You will be generated a Return to Manufacture Authorization number (RMA number). This number is valid for 30 days from the date of issue, and must be clearly marked on your return packaging. Should you be unable to send the item with in 30 days, you will need to contact Halogen computers for a new or extended RMA number.

What happens if my items are returned damaged?

Any items received by costumers in a damaged state must be reported to Halogen PC within 72 hours. All packaging, materials and items contained with in the packaging must be retained. Failure to contact Halogen or retain your original packaging may result in no claim being filed, and a charge placed on your account for the damaged item.